Refund Policy

This Refund Policy outlines the conditions under which SpicyTreatz Private Limited processes refunds for catering services, corporate orders, and bulk food supply.

No Refund Policy

Due to the perishable nature of food and operational commitments, all confirmed orders are non-refundable once preparation or procurement has begun.

Order Cancellation

• Cancellations must be requested before order processing begins
• Once preparation has started, cancellations are not eligible for refunds

Eligible Refund Cases

• Order cancelled before preparation with approval
• Service not delivered due to internal operational failure
• Duplicate or excess payment made by customer

Refund Processing

Approved refunds will be processed within 5–7 business days through the original payment method. Timelines may vary depending on banking and payment gateway processing.

Non-Refundable Situations

• Change of mind after order confirmation
• Incorrect details provided by customer
• Delays caused by external or uncontrollable factors

Policy Reference

This Refund Policy should be read along with our Terms & Conditions and Privacy Policy available on this website.

Contact

Email: contact@spicytreatz.in
Phone: +91 7660000320